Service Delivery Options Review
Client: Pyrenees Shire Council
Timeframe: May 2026 to September 2026

Key services included:
- Review of Council strategies, asset plans, recreation planning documents and relevant policies to establish the strategic context for future aquatic service provision.
- Demographic, catchment and regional aquatic network analysis to understand community characteristics, accessibility and the role of each pool within the wider regional network.
- Detailed operational review of the Beaufort, Avoca and Landsborough swimming pools, including operating hours, programs, utilisation, visitation, fees, catchments and service performance.
- Financial analysis and industry benchmarking to assess operating costs, cost per visit, subsidy requirements and comparative facility performance.
- Review of existing asset condition information, maintenance requirements, accessibility and aquatic safety and compliance considerations to identify immediate and longer-term priorities.
- Community and stakeholder engagement to understand satisfaction, usage patterns, community expectations, service priorities and opportunities for future programming and facility improvements.
- Assessment of the existing outsourced management arrangement, including contract performance, responsibilities, service standards and opportunities to strengthen future contract requirements.
- Evaluation of alternative aquatic facility management models, considering operational capability, workforce, financial sustainability, governance, risk, community outcomes and implementation requirements.
- Identification of site-specific service and programming opportunities, including learn-to-swim, older adult activities, community events, operating hours, accessibility and community partnerships.
- Development of recommendations for future asset investment and renewal, including immediate remediation priorities and longer-term planning requirements for the Beaufort, Avoca and Landsborough pools.
- Preparation of a comprehensive Swimming Pool Service Delivery Options Review, including key findings, recommended future management direction, contract improvements and a prioritised implementation plan.
